Privacy, Terms & Store Policies

01. Privacy & Your Personal Data

This section explains how we collect, use, and protect your personal information when you use our online store.

What Information We Collect

When you browse our store, create an account, or place an order, we collect basic details such as your full name, delivery address, email, phone number, and some technical data like browser type, cookies, and IP address.

How We Use Your Information

• We use your details only to process your order, send delivery updates, confirm your address, and provide customer support.
• We never sell, trade, or share your personal information with outside companies for marketing purposes. Your details are only shared with our delivery partners and payment systems, and only to complete your order.

02. Account & Registration Terms

Creating an account gives you access to order updates, custom request history, and a faster checkout for future orders.

Keep Your Information Accurate

You must provide correct and complete information when you register. Since every item is made specifically for your order, an incorrect name, unreachable phone number, or wrong address can delay or cancel your order.

Account Security

You are responsible for keeping your account and password safe. Kursiwala is not responsible for any loss caused by unauthorized use of your account if it happens before you report it to our support team.

Account Suspension

We reserve the right to suspend, limit, or close any account that shows signs of fraud, uses a fake address, or repeatedly refuses Cash on Delivery orders.

03. Orders & Made-to-Order Process

We don't keep ready-made stock sitting in a warehouse. Each piece of furniture is built fresh, from raw material, specifically for you.

What Happens When You Order

When you click "Place Order," you're not just reserving an item — you're asking our factory to start cutting steel, preparing wood, and setting up the powder-coating line for your exact order.

Phone Verification Is Required

• To avoid wasting materials on fake or mistaken orders, production only begins after we verify your order by phone.
• Our team will call or message you on WhatsApp shortly after checkout. If we can't reach you or you don't confirm within 48 hours, the order will be cancelled automatically.

04. Returns, Refunds & Cancellations

Because materials are cut and prepared quickly after your order, we follow a clear cancellation policy:

The 24-Hour Window

• You can request changes, size adjustments, or a full cancellation within 24 hours of placing your order.
• After 24 Hours: Once this window passes, your order moves into production. No changes or cancellations can be made after this point.

Damaged or Defective Items

• Since our furniture is priced at factory rates, we don't accept returns for change of mind, size misjudgment, or personal preference.
• If your item arrives with a genuine defect or damage from shipping, contact our support team within 48 hours of delivery with a clear unboxing video and photos. Approved issues will be fixed through repair or replacement, at our discretion.

A Note on Natural Materials

Our furniture combines iron with real, seasoned wood. Because wood is a natural material, small variations in grain pattern, tone, or texture are normal and expected — they are not defects and are not valid reasons to reject delivery.

05. Shipping & Cash on Delivery (COD)

We work hard to deliver every order safely, anywhere in the country. Here's what you should know about shipping:

Cash on Delivery Terms

• No Advance Payment Needed: We keep things simple by offering Cash on Delivery only.
• Payment at Delivery: By placing an order, you agree to pay the full invoice amount in cash when the courier delivers your furniture.
• Refusing Delivery: Placing a fake order or refusing delivery without a valid, approved reason will get your account blacklisted, and your details may be shared with other manufacturers in our network.

Delivery Timelines

• Delivery Window: Standard delivery takes up to 15 business days after production is complete and the order is dispatched. Exact timing depends on your location and the size of the order.
• Delays Beyond Our Control: While we partner with trusted couriers, Kursiwala is not responsible for delays caused by events outside our control, such as extreme weather, road closures, protests, fuel shortages, or courier-side delays.